E. Özkul, "Assessing and Improving Service Delivery," In International Services Marketing , Ankara: Detay Yayıncılık, 2017, pp.7-14.
Özkul, E. Assessing and Improving Service Delivery. 2017. In International Services Marketing , Detay Yayıncılık, Ankara, 7-14.
Özkul, E., (2017). Assessing and Improving Service Delivery. International Services Marketing (pp.7-14), Ankara: Detay Yayıncılık.
Özkul, EMRAH. "Assessing and Improving Service Delivery." In International Services Marketing , 7-14. Ankara: Detay Yayıncılık, 2017
Özkul, EMRAH. "Assessing and Improving Service Delivery." International Services Marketing , Detay Yayıncılık, 2017, pp.7-14.
Özkul, E. (2017) "Assessing and Improving Service Delivery", International Services Marketing . Ankara: Detay Yayıncılık.
@bookchapter{bookchapter, author ={EMRAH ÖZKUL}, chaptertitle={Assessing and Improving Service Delivery}, booktitle={ International Services Marketing}, publisher={Detay Yayıncılık}, city={Ankara},year={2017} }