Effects Of Emotional Intelligence On Job Satisfaction: An Empirical Study On Call Center Employees

Cekmecelioglu H., GÜNSEL A., Ulutas T.

8th International Strategic Management Conference, Barcelona, İspanya, 21 - 23 Haziran 2012, cilt.58, ss.363-369 identifier

  • Yayın Türü: Bildiri / Tam Metin Bildiri
  • Cilt numarası: 58
  • Doi Numarası: 10.1016/j.sbspro.2012.09.1012
  • Basıldığı Şehir: Barcelona
  • Basıldığı Ülke: İspanya
  • Sayfa Sayıları: ss.363-369
  • Anahtar Kelimeler: Emotional Intelligence, Job Satisfaction, Call Centers, CAPABILITY, PERFORMANCE, IMPACT
  • Kocaeli Üniversitesi Adresli: Evet

Özet

The aim of this research was to empirically investigate, the impact of emotional intelligence (EI) on job satisfaction. This study considers emotional intelligence as a multidimensional construct and compares the effects of these dimensions on job satisfaction and job performance. Data obtained from 147 call center employees in Istanbul we used to examine the hypothesized relationships among study variables. The results of the study show significant positive relationship emotional intelligence and internal satisfaction. Specifically these findings indicate that employees with high emotional recognition are more likely to have higher levels of internal job satisfaction