Antecedents and consequences of travelers' trust towards personalized travel recommendations offered by ChatGPT

Ali F., Yasar B., Ali L., Dogan S.

International Journal of Hospitality Management, cilt.114, 2023 (SSCI, Scopus) identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 114
  • Basım Tarihi: 2023
  • Doi Numarası: 10.1016/j.ijhm.2023.103588
  • Dergi Adı: International Journal of Hospitality Management
  • Derginin Tarandığı İndeksler: Social Sciences Citation Index (SSCI), Scopus, CAB Abstracts, Hospitality & Tourism Complete, Hospitality & Tourism Index, Psycinfo, Veterinary Science Database
  • Anahtar Kelimeler: ChatGPT, Credibility, Intelligence, Personalized travel recommendations, Relevance, Trust, Usefulness
  • Kocaeli Üniversitesi Adresli: Evet

Özet

This study examines the influence of relevance, credibility, usefulness, and intelligence of the personalized travel recommendation offered by ChatGPT on travelers' trust and behavioral intentions. First, a lay theory study was conducted to test travelers’ intuitive beliefs by collecting data from 102 panelists recruited on Prolific. The second study was based on the data collected from 344 respondents via Amazon MTurk. Findings indicated that ChatGPT personalized travel recommendation's relevance, credibility, usefulness, and intelligence significantly positively influence perceived trust. Moreover, perceived trust has a significantly positive influence on behavioral intentions. It is the first study that has focused on travelers' interaction with ChatGPT by integrating the affordance-actualization theory and the model of ad credibility. Practical implications and relevant future research suggestions are also provided.