Customer Requests Matter: Early Stage Software Effort Estimation Using K-Grams

Eren K. K. , Ozbey C., Eken B., Tosun Kühn A.

35th Annual ACM Symposium on Applied Computing (SAC), ELECTR NETWORK, 30 March - 03 April 2020, pp.1540-1547 identifier identifier

  • Publication Type: Conference Paper / Full Text
  • Volume:
  • Doi Number: 10.1145/3341105.3373898
  • Page Numbers: pp.1540-1547
  • Kocaeli University Affiliated: Yes


Estimating the software development effort associated with a customer request, immediately after the request has been made, is quite challenging for project managers. Studies on software effort estimation often utilize expert knowledge to build statistical or machine learning models, although it is subjective and human-dependent. Rich text, natural language based descriptions provided by the customers are mostly not incorporated into the models during estimation.