With the ever-increasing demand for wireless real-time services and continuing emergence of new multimedia applications especially for mobile users. it is necessary for the network to support various levels of quality of service (QoS) while maximizing the utilization of scarce and expensive wireless channel resources. Considering this fact, a new TDMA/FDD MAC protocol integrating a novel QoS management algorithm and multi-beam Directional Antennas (DAs) to efficiently exploit wireless resources has been developed and presented in this paper. It supports all ATM CBR, VBR, ABR and UBR service classes by adopting a well-managed dynamic guarantee-based QoS scheduling algorithm. The work mainly aims at increasing the wireless system throughput as well as improving the call-blocking ratios and end-to-end delays for real-time applications. This seamless communication enables both handling real-time multimedia traffics in a fair manner and granting call requests on the basis of the connection types. The system has been developed, modeled and simulated using OPNET Modeler. The simulation results show that the QoS-aware TDMA/FDD MAC with multi-beam DAs has substantially increased the system throughput and that the call-blocking ratio has been reduced from 86% to 18%, when the proposed MAC with 8-Beam antennas is employed instead of the regular MAC. (C) 2008 Elsevier B.V. All rights reserved.