Journal of the Turkish Operations Management (JTOM), cilt.7, sa.1, ss.1531-1549, 2023 (Hakemli Dergi)
With the increase in world trade volume, the evaluation of the performance of ports and terminals serving internationally has become a more important issue with each passing day. In this context, the aim of the study is to determine the most used criteria in the performance evaluation of container terminals and to measure the performance of the selected container terminals according to these criteria. Entropy and TOPSIS, which are multi- criteria decision-making methods, were used together in the study, and the performance of 13 container terminals was evaluated with the determined criteria. Research data, The criteria weights were calculated using the Entropy method from the websites of the Ministry of Transport and Infrastructure, Republic of Turkey, Port Operators Association of Turkey and container ports. Although all criteria are important for the container terminal performance evaluation, it has been concluded that the port (terminal) area is the most important criterion affecting the performance as a result of the study. The criterion with the least importance was determined as the maximum depth of the quay. Then, using the weights obtained by the Entropy method, 13 terminals were ranked with the TOPSIS method. In the study, the performance values of the container terminals are respectively; Mersin Port is designated as Terminal E, Terminal C, Terminal F, Terminal A, Terminal B, Terminal D, Terminal L, Terminal G, Terminal H, Terminal I, Terminal J, Terminal K. According to the findings, it was observed that the terminals with high performance were more active than the others. As a result of the evaluations, the place of Mersin Port among the container terminals has been seen and it has been determined whether it can provide competition or not. The low performance criterion value at the terminal was determined, and suggestions were made to improve the terminal's position among the world's container terminals. When the literature is examined, no study has been found in which the criteria discussed in this study and Entropy and TOPSIS methods are used together for container terminal performance evaluation. It is foreseen that this deficiency will be eliminated with the study.