Development of a customer satisfaction index model - An application to the Turkish mobile phone sector

---

Copy For Citation

Tuerkyilmaz A., Oezkan C.

INDUSTRIAL MANAGEMENT & DATA SYSTEMS, vol.107, pp.672-687, 2007 (SCI-Expanded)

• Publication Type: Article / Article
• Volume: 107
• Publication Date: 2007
• Doi Number: 10.1108/02635570710750426
• Journal Name: INDUSTRIAL MANAGEMENT & DATA SYSTEMS
• Journal Indexes: Science Citation Index Expanded (SCI-EXPANDED), Scopus
• Page Numbers: pp.672-687
• Kocaeli University Affiliated: No

Abstract

Purpose - The purpose of this study is to develop and test a new customer satisfaction index model for Turkish mobile phone sector (TMPS).