Akademik Veri Yönetim Sistemi
1. INTERNATIONAL OHRID SCIENTIFIC RESEARCHES AND INNOVATION CONGRESS, NORTH MACEDONIA, Ohrid, Makedonya, 8 - 09 Mart 2025, ss.91-104, (Tam Metin Bildiri)
In today’s business world, job satisfaction and job stress are critical concepts with significant implications for organizational productivity and individual motivation. Job satisfaction reflects the general level of contentment individuals derive from their work, while job stress refers to the negative impacts caused by the pressures and challenges of the job. The maritime industry, as a key component of global trade, presents a stressful environment for ship agency employees, who frequently face factors such as heavy workloads, long working hours, and rapid customer demands. The purpose of this study is to examine the levels of job stress and job satisfaction among ship agency employees in Turkey. The research is based on surveys and in-depth interviews conducted with 100 employees working at ship agencies across Turkey. The majority of participants are between the ages of 26 and 35 and work in the operations department. Key stress factors identified include role conflict, work-family conflict, and excessive workload. Approximately 58% of participants reported having to alter family plans due to work commitments, highlighting work-family conflict as a primary stressor. Excessive workload and insufficient annual leave were also identified as significant stressors. In terms of job satisfaction, 42% of participants expressed dissatisfaction with wage disparity. Furthermore, the lack of sufficient fringe benefits and limited promotion opportunities emerged as other major concerns. Regarding the work environment and managerial approach, 48% of respondents reported being satisfied with their relationships with colleagues, while 36% felt that their managers acted fairly. The findings reveal a strong relationship between job stress and job satisfaction, with work-family conflict, excessive workload, and wage disparity being the main issues. It is recommended that flexible working hours, workload balancing, and equitable promotion systems be implemented to improve employee satisfaction and reduce job stress, thereby enhancing sectoral productivity.