"We are like a family!": Flexibility and Intention to Stay in Boutique Hotels in Turkey

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Unsal-Akbiyik B. S. , Zeytinoglu I. U.

RELATIONS INDUSTRIELLES-INDUSTRIAL RELATIONS, vol.73, no.2, pp.319-342, 2018 (Journal Indexed in SSCI) identifier


This study examines the association between the internal labour flexibility of shiftwork, long workweeks, unpaid overtime, working preferred hours, and the intention to stay in boutique hotels in Turkey. We test the conceptual model using data from 20 interviews and 122 surveys with employees in 32 boutique hotels. Results from the interviews show that shiftwork and overtime are the internal labour flexibility strategies adopted, and employees provide flexibility to the employer because they like to work in a friendly, family-like environment. Results from the survey show that only shiftwork is associated with a decline in intention to stay. Conversely, a long workweek, unpaid overtime, and working preferred hours are not associated with the intention to stay. The study contributes to the understanding of the intention to stay in boutique hotels.