A Proposed Performance Assessment System for Sustainable Recruitment Processes for Experienced Cabin Attendants: The PAS Model

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Akpınar A. T., Durmaz V., Erdağ T.

SUSTAINABILITY, cilt.24, sa.15, ss.1-18, 2023 (SCI-Expanded)

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 24 Sayı: 15
  • Basım Tarihi: 2023
  • Doi Numarası: 10.3390/su152416845
  • Dergi Adı: SUSTAINABILITY
  • Derginin Tarandığı İndeksler: Science Citation Index Expanded (SCI-EXPANDED), Social Sciences Citation Index (SSCI), Scopus, Aerospace Database, Agricultural & Environmental Science Database, CAB Abstracts, Communication Abstracts, Food Science & Technology Abstracts, Geobase, INSPEC, Metadex, Veterinary Science Database, Directory of Open Access Journals, Civil Engineering Abstracts
  • Sayfa Sayıları: ss.1-18
  • Kocaeli Üniversitesi Adresli: Evet

Özet

Among airlines, the continuous increase in the transfer of cabin crews is noteworthy.

This phenomenon can be attributed to the perception held by most airlines that experienced cabin

attendants play a pivotal role in gaining a competitive advantage. Hence, airlines seek to transfer

in experienced cabin attendants who enhance service quality, align with industry standards, and

support ongoing improvement initiatives. This study aims to formulate a standardized performance

assessment system for airlines to address challenges encountered by transferred cabin crews stemming

from the difficulty of moving their past performance data to the receiving airlines. In this research,

the triangulation technique was adopted to develop recommendations for the Turkish airline industry

that can address the challenges airlines face during transfers of experienced cabin crew. Within the

framework of the acquired information, a proposed performance assessment system for sustainable

recruitment processes for experienced cabin attendants, termed the PAS model, is suggested. It is

recommended that the proposed model undergo thorough investigation and implementation across

various airlines, each adhering to different business models, through the International Air Transport

Association (IATA). This would then contribute to sustainable professional career management of

cabin attendants and enhance decision-making processes of managers, particularly in strategic human

resources management, such as procurement and recruitment activities.