Research Information System
SUSTAINABILITY, vol.24, no.15, pp.1-18, 2023 (SCI-Expanded)
Among airlines, the continuous increase in the transfer of cabin crews is noteworthy.
This phenomenon can be attributed to the perception held by most airlines that experienced cabin
attendants play a pivotal role in gaining a competitive advantage. Hence, airlines seek to transfer
in experienced cabin attendants who enhance service quality, align with industry standards, and
support ongoing improvement initiatives. This study aims to formulate a standardized performance
assessment system for airlines to address challenges encountered by transferred cabin crews stemming
from the difficulty of moving their past performance data to the receiving airlines. In this research,
the triangulation technique was adopted to develop recommendations for the Turkish airline industry
that can address the challenges airlines face during transfers of experienced cabin crew. Within the
framework of the acquired information, a proposed performance assessment system for sustainable
recruitment processes for experienced cabin attendants, termed the PAS model, is suggested. It is
recommended that the proposed model undergo thorough investigation and implementation across
various airlines, each adhering to different business models, through the International Air Transport
Association (IATA). This would then contribute to sustainable professional career management of
cabin attendants and enhance decision-making processes of managers, particularly in strategic human
resources management, such as procurement and recruitment activities.