THE ASSESSMENT OF THE RELATIONSHIP BETWEEN EMOTIONAL LABOR AND COUNTER-PRODUCTIVE WORK BEHAVIOR


Baysal C., Kagan G., YIKILMAZ İ. , GÜNDÜZ ÇEKMECELİOĞLU H.

Joint Conference of 14th International Strategic Management Conference (ISMC) and 8th International Conference on Leadership, Technology, Innovation and Business (ICLTIBM), Prague, Çek Cumhuriyeti, 12 - 14 Temmuz 2018, cilt.54, ss.406-419 identifier

  • Cilt numarası: 54
  • Doi Numarası: 10.15405/epsbs.2019.01.02.35
  • Basıldığı Şehir: Prague
  • Basıldığı Ülke: Çek Cumhuriyeti
  • Sayfa Sayısı: ss.406-419

Özet

In recent years, an interest in employee's emotions and emotional states has increased rapidly in the working environment. Emotions and expressions of them always remain important in occupational groups where human capital is predominant Studies that are required to exhibit organizationally desirable behaviors in relation to people we interact with in working life are expressed as emotional labor. The fact that enterprises operate in an intensely competitive environment causes important problems at the point where the functions of the employees are realized in the way that the organization continues its activities. In this context, the existence of the relationship between the CWB - expressed as the guiding of the employees' feelings towards the benefit of the organization, and the Emotional Labor- expressed as the way in which employees ignore the interests of the organization or act as malicious acts to protect these interests; is considered important. In enterprises operating under intense competition conditions; physical and non-physical stress sources pressure workers and direct their behaviors in favor of or against the organization. It is, therefore, a matter of curiosity and a necessity to investigate the relationship between Emotional Labor and CWB in terms of ensuring the efficiency of business activities and increasing the quality of working life. Therefore, this study aimed to investigate the relationship between employee's emotional labor and CWB by means of factor analyses. The results showed that CWB was associated with emotional labor and that surface acting increased the CWB. (C) 2019 Published by Future Academy www.FutureAcademy.org.uk