Research Information System
Journal of Business Research - Turk, vol.3, no.9, pp.468-486, 2017 (Peer-Reviewed Journal)
Due to the globalization of economy, Maritime logistics play a very important
role in the field of logistics. The reason for working in this framework is to determine
the service capabilities of maritime logistics and to identify the relationships between
these capabilities and the company’s performance. For these purposes, research models
and hypotheses have been developed based on the literature of business managment,
logistics and maritime business managment. The research model and hypotheses have
been analyzed using the data obtained from the survey of 377 managers of maritime
transport companies, who operate freight forwarders in Turkey.
According to the research findings, it was found that there is a significant
relationship between maritime logistics service capabilities and financial and customer
service performance. In addition, it has been revealed that the ability of information
intergration from maritime logistics service capabilities has the greatest influence on
financial and customer service performance, and also it has become clear that the speed
and reliability of maritime logistics service capabilities have no effect on financial and
customer service performance.